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Firstly at around 8am today, my house phone rang it didn't show any number only International Call. When answering the call the person the other end said they were calling from Windows 10 Maintenance and Service department. They then proceeded to say that my computer had some server issues that were malicious downloads that I would have been unaware that they had been downloaded to my computer. Also that they were very harmful and needed to be fixed and removed.
With me not being happy with what they wee trying to tell me to do with my computer as they said they have my computer ID Number which according to them is what my computer comes with when 1st purchased.
Knowing myself that I have had my computer for almost 10 yrs and I have re-built it numerous times and none of the hardware or software is the same when 1st purchased. Then the person passed me onto someone else who apparently was her floor manager, then proceeded to say that there were issues that needed fixed on my computer. I asked him where are they calling from and how did they get my home number as it has only been changed within the last 2 weeks. He said they were calling from London, I replied by saying why is your number showing as an international call when I am also in the UK??
This is what they tried to get me to do. They asked me to open up my command prompt, and wanted me to type in a load of information. At this point I sad NO I am not doing that. Told them not to ring again and hung up.
After hanging up I then called Microsoft and when I got through to someone I simply asked would anyone call me from Microsoft to do with Windows 10 Maintenace and Service Department if I had an issue with my computer? They then said no and they asked why I had asked. So I told them all the information above, they then said to me. Thankyou for ringing Microsoft with this information and I did the right thing by not doing what they were asking me to do, as they were most likely HACKERS!!!!
They will pass on this information to their main windows 10 department.
Moral of this ------- Do NOT give any information or do as they ask if you receive one of these calls.